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 COURSE CONTENT
Introduction and Workshop Objectives
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Finding out what you want to achieve today
-
Identifying your personal strengths and areas for
development
The
Role of the Receptionist
- The
importance of the role.
- What
are your main tasks?
- What
does your role involve in the wider organisational
context?
- The
importance of first impression
- Your
handshake, personal presentation and body language
and communication skills
The
Essentials of good Telephone manners
- What
are good telephone manners?
- The
importance of your voice, how you speak and what you
say
-
Taking and handling messages
What
you need to keep in mind
- The
importance of the company image
- The
importance of interacting with clients/colleagues
- The
Reception Area
Handling Challenging People/Callers
Practice Your Telephone Skills
Summary and Close
-
Review the main Learning Points from the workshop
-
Creating an Action Plan for the future
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This
course has taught me loads! Bite size info for me to
carry with me always. I feel much more confident with myself
and I know my performance will improve when I apply what I
have learnt.
