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2 Day PA to Executive PA Performance Development Programme 

DURATION:	2 Day Seminar
SUITABLE FOR:	PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance
OBJECTIVES:	By the end of the course you will: Understand the role of the Executive PA and others expectations Know how to build a more successful working relationship with your manager Understand the principles of assertive behaviour and how to communicate confidently Be able to plan and monitor ongoing tasks and projects successfully Be confident to contribute effectively in meetings Know how to manage your time more effectively Be able to develop your role and take accountability Have tips and techniques for analysing problems and making decisions

FROM PA to EXECUTIVE PA DAY ONE

FROM PA to EXECUTIVE PA DAY TWO

INTRODUCTION What we are going to cover What are your priorities? THE ROLE OF THE PA / EXECUTIVE ASSISTANT What skills and qualities you need to provide the proactive support your manager expects Understanding the role of management and where your contribution fits Knowledge & awareness of the Four Working Styles Working in partnership with your executive Identifying your strengths and aspects for development UNDERSTANDING THE REALITY OF YOUR JOB Analysing your role Diary management Managing yourself, your manager and the workload Setting priorities and achieving deadlines COMMUNICATIONS Effective Listening, hear what people are really saying How good are your communication skills? PREPARING AND PRESENTING INFORMATION On your own behalf / on behalf of your executive BUILDING CONFIDENCE AND ASSERTIVENESS Your comfort zone and how to move beyond it Recognise and overcome barriers to success What is assertive behaviour and how to apply it Communicating more effectively with your executive and other team members Positive thinking building on a firm foundation

DECISION MAKING / PROBLEM SOLVING The key steps when identifying issues Developing a logical and objective approach Looking at a decision from all point of view Increase lateral thinking skills TAKING MORE CONTROL AND RESPONSIBILITY Coping with “unreasonable” demands Managing interruptions Prioritising your work Successful delegating MANAGING SMALL PROJECTS/EVENTS How to plan and think ahead for success Tools and techniques to use Monitoring to achieve the objective LEADERSHIP MOTIVATION TOOLS Increasing your motivation to lead CONTROLLING YOUR ANGER BEFORE IT CONTROLS YOU Understand what causes your anger Manage and reduce your angry reactions Use problem solving / communication skills SUPPORT FROM PROFESSIONAL ORGANISATIONS Web sites Publications REVIEWING ACTION PLANS FOR CHANGE   YOUR PRACTICAL CASE STUDIES Exercises based on real tasks and scenarios – Work in pairs and teams to consolidate skills Opportunity to bring your current work issues to share and solve!

This course has taught me loads! Bite size info for me to carry with me always. I feel much more confident with myself and I know my performance will improve when I apply what I have learnt.

( 020 7256 6668

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PITMAN TRAINING LONDON
CITY WEST END BANK MOORGATE OXFORD CIRCUS
MICROSOFT OFFICE SKILLS KEYBOARD TYPING IT SHORTHAND ACCOUNTS BOOKKEEPING SECRETARIAL DIPLOMAS LEGAL SECRETARY
LEGAL MEDICAL SECRETARY PA ILEX ECDL MOS EXAMS MICROSOFT WORD EXCEL POWERPOINT ACCESS OUTLOOK FRONTPAGE 2003 2007
SALISBURY HOUSE LONDON WALL LONDON EC2M 5QQ
WALMAR HOUSE 288 REGENT STREET LONDON W1B 3AL